Refund policy

At VelvetNest72, customer satisfaction is important to us. We understand that occasionally a purchase may not meet your expectations. For this reason, we provide eligible customers with a 30-day free return and refund policy.

30-Day Return Period

You may request a return within 30 days after receiving your order. To begin a return, contact us at support@VelvetNest72.space and provide your order number, the item you wish to return, and the reason for your request.

Return requests submitted after the applicable 30-day period may not be eligible for acceptance.

Return Eligibility

To qualify for a return, the item should generally be returned in substantially the same condition in which it was received, including the original components and accessories supplied with the product where applicable.

Products showing unreasonable damage, misuse, unauthorized modification, or damage resulting from improper handling after delivery may not qualify for a refund.

We reserve the right to review returned products before approving a refund.

Free Returns

For approved eligible returns made within the 30-day return period, VelvetNest72 will cover the applicable return shipping cost according to the return instructions provided by our customer support team.

Customers should contact us before returning an item. Items returned without authorization or to an address not provided by our support team may experience delays or may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please include your order number and a description of the issue. We may request photographs or other reasonable information to help verify the problem and determine the appropriate solution.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. The time required for a refund to appear in your account may vary depending on your bank, card issuer, payment processor, or financial institution.

Exchanges

If you would like a different item, please contact our customer support team. Depending on product availability and the circumstances of the request, we will advise you on the most appropriate return or replacement procedure.

Cancellations

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate the request, but we cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact

For return and refund assistance:

Email: support@VelvetNest72.space
Phone: 502-727-7979
Address: 1222 E Broadway, Louisville, KY, United States

This policy does not limit any mandatory consumer rights available under applicable law.