Refund policy

At VelvetNest72, customer satisfaction is important to us. We understand that purchasing footwear online sometimes means a product may fit, feel, or appear differently than expected.

For this reason, we provide a 30-day free return and refund policy for eligible purchases.

30-Day Return Window

Eligible products may be returned within 30 days of delivery.

The return period begins on the date your order is recorded as delivered by the applicable shipping carrier.

If you wish to request a return, please contact us at:

Email: niemeierkingore859@hotmail.com
Phone: 502-727-7979

Please include your order number and the name of the product you would like to return.

Eligibility for Returns

To qualify for a standard return, products should generally:

Be returned within 30 days of delivery.
Be in substantially the same condition in which they were received.
Be reasonably clean and free from significant signs of extended wear.
Not have been intentionally damaged, altered, or modified.
Include associated accessories or components where applicable.
Be associated with valid proof of purchase or identifiable order information.

Customers may reasonably inspect and try on footwear after delivery.

However, slippers showing substantial outdoor wear, heavy soiling, intentional damage, modification, or other signs of extended use may not qualify for a standard discretionary return, except where applicable consumer law provides otherwise.

Free Returns

Eligible returns requested under our 30-day policy qualify for free return arrangements.

Please contact us before sending any merchandise back.

Our customer support team will provide the appropriate return instructions.

Do not send merchandise to an address without receiving return instructions first, as doing so may delay or prevent proper processing.

Wrong Size or Fit

If your slippers do not fit as expected, please contact our support team within the applicable return period.

Where the product is eligible for return, our team will explain the available options.

We encourage customers to review any available sizing information before placing an order.

Damaged or Defective Products

Please inspect your order promptly after delivery.

If you believe your product arrived damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide:

Your order number.
The product name.
A description of the issue.
Clear photographs where appropriate.

After reviewing the information, we will determine an appropriate resolution, which may include a replacement, refund, or another remedy where applicable.

Incorrect Items

If you receive an item different from the product you ordered, please contact us.

Do not intentionally alter, damage, or discard the incorrect item before receiving instructions from our support team.

Refund Processing

Once an eligible return has been received and reviewed, we will notify you regarding the refund status.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please remember that banks, credit card issuers, and payment processors may require additional time to post refunded funds to your account.

Exchanges

If you would prefer another size, color, style, or product, contact our support team.

Depending on product availability and circumstances, we may recommend returning the original product and placing a new order for your preferred option.

Order Cancellations

If you wish to cancel an order, please contact us as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests received before fulfillment begins.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. If eligible, you may instead request a return after delivery.

Consumer Rights

Nothing in this policy is intended to restrict statutory consumer protections or remedies that cannot legally be waived or excluded.